FAQ

General

Whom should I contact for interior decorating guidance/advice?

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Please contact our art director Verena.

Do you have a shop?

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Yes, you can buy all our products directly in the headquarter next to our production facility in Strebersdorf.

How is ZP wallpaper made?

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All our products are screen printed by hand in Vienna, Austria. Please visit the About Us page for more information.

Order

How do I calculate the number of rolls I'll need for a certain room?

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Measure the width of each wall you plan to wallpaper and add them all together ("combined width"). Measure the height of the walls. Multiply the combined width by the height of the walls – this is the total square footage ("TSF") of wall space you need to cover with wallpaper.

For further assistance please contact our Sales Team at info@zeuxis-parrhasius.com. Our interior specialist, Adrian, will guide you through the process.

Can I order samples?

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Yes. Simply click on the sample option for each product.

How do I order bespoke products or large quantities for professional use?

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Please contact our design team.

Delivery

How long will my order take?

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All our wallpapers are printed to order and have a 14 - 27 working day lead time before delivery. In some cases, we can offer express services on wallpapers. We will also send you a tracking code for your package.

Where can I find the shipping costs for inside the EU?

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Shipping costs (AT €9,95 / EU €29,95) will be added during the check out process. Shipping is free of charge in specific shipping zones for orders over a certain amount (AT €500 / EU €1.000 / Int. €2.500)

Do you ship worldwide?

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Yes. Please feel free to contact us for the specific delivery terms for your country.

Returns

Can I return orders?

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We cannot accept returns for items that are bespoke, personalised, or made to size. This includes all our wallpapers (which are printed to order), fabrics (which have been cut to your specific requirements) and all furniture (as these pieces are created especially for you).

How can I apply for a trade account or as a stockist?

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A trade account is for interior architectcs and industry professionals working on residential and commercial projects.

Please contact Adrian to register.

Payment

What are my payment options?

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You can pay with Paypal, credit card, Klarna invoice or bank transfer.

Can I pay by via bank transfer in advance?

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Yes. Please see the various payment options during checkout.

How can I order without paying VAT?

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You can enter your VAT No. in the relevant section of the shopping basket.

Usage

Who can I get to help me hang my new wallpaper?

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We will soon be adding a network of trustworthy firms. In the meantime, every any good paint shop can help you hang your new wallpaper.

What is the best way to hang / remove wallpaper easily?

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Please contact a professional to assist you.

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